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Frequently Asked Questions


Q2. I can't find my medical condition in the drop down list boxes when I am setting up a case.

A2. The drop down list boxes contain several thousand ICD codes, so it can sometimes be difficult to find a particular medical condition.

Try using the Diagnosis Locator to find the disease or illness in which you are interested.

Note:

The Diagnosis Locator is only available if you are signed into the website.

Just enter the disease or illness (or part thereof followed by an asterisk (*)) in the search box, and then click the Search button. This displays a list of all the matching ICD code conditions, from which you can select one. You can then click the Locate Diagnosis button to identify the location in the drop down list boxes of the disease or illness.

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