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Frequently Asked Questions


Registering and signing in (logging on)

Q1 I have registered but when I try to sign in (log on) I get the following message: Username or password incorrect. Login failed.

Setting up a case

Q2 I can't find my medical condition in the drop down list boxes when I am setting up a case.
Q3 I don't understand the terms/language used in the diagnosis drop down list boxes when I am setting up a case.
Q4 I am trying to select a different medical condition from the drop down list boxes when setting up a case, but I can't seem to refresh the drop down lists.

 

FAQ